Resolve contradictions without guessing
Course overview · 4 min reading + 12 min practice, estimated
Principles and method
When sources conflict, write down the exact disagreement. Check whether they refer to different dates, entities or definitions before treating one as false. Prefer the evidence most directly connected to the specific claim, but do not apply a rigid hierarchy without context. Contact an appropriate person where clarification is necessary and permitted. If the conflict cannot be resolved, state the uncertainty and limit the decision accordingly. An unknown value is often safer and more accurate than an invented compromise.
Worked example
A profile lists a role as current, while a company page shows a different leader. The researcher records a possible transition and asks a neutral question rather than asserting that the candidate has left or is misrepresenting their history.
Put it into practice
Resolve a fictional conflicting employment record and draft a respectful verification question.
Use fictional information and keep your work in your own notes.
Compare your approach: self-review guidance
State the dates and sources, identify possible explanations and avoid accusations. The final brief should remain provisional until an appropriate check confirms the current position.
Sources and further reading
Original Academy teaching and fictional examples. These references provide context, not endorsement. Edition 2026.09; updated 2026-09-24.
- CIPD: Recruitment
Professional context for the recruitment lifecycle.
- ICO: Recruitment and selection
UK guidance. Check its current status and updates before implementation.