Recruitment Process and Service Design

Map candidate and client journeys, repair handoffs and build a service that handles exceptions.

What you will build

A service blueprint with service promises, controls and recovery routes.

Before you start: Talent Engineering Fundamentals, or equivalent recruitment experience.

74 min estimated, including practice. 4 written lessons.

What you will learn

• Map the experience and the work
• Specify handoffs and service promises
• Design for exceptions before scale
• Test the service with people

Course lessons

1. Map the experience and the work
2. Specify handoffs and service promises
3. Design for exceptions before scale
4. Test the service with people

Complete the lessons and pass the five-question knowledge assessment at 80% to earn a free course certificate. Exercises are self-directed, not independently graded.